The past three months of Career & Professional Development (II) classes had been a great one. Through this journey, I have gained invaluable knowledge and experience in both writing and communicating. There were also plenty of opportunities and exposures given in class to better develop these skills.
Communication is the base of any relationship and it is an integral part of our daily lives. Aside from verbal communication, non-verbal communication is equally important. People are able to relate to topics at a faster rate through non-verbal cues. These non-verbal cues can either create or ruin an opportunity, and sometimes even leading on to a miscommunication or a misunderstanding. Reflecting on the project topic that my team and I had selected, most of the possible solutions to managing employees with intellectual disabilities are non-verbal communication/cues. An example would be having patience and showing empathy to this group of employees while hearing them out. Aside from that, the concepts covered in class were the 7Cs, Johari Window and Thomas-Kilmann Conflict Model. There were several activities, group discussions and presentations for me to practice as well. In addition, the updating of blog posts have also helped me to better improve my analytical and writing skills!
Indeed, the hospitality industry requires a high level of communication. Working in a fast paced and dynamic environment, constant communication and follow up is essential to the growth and success of the business. Either from top down or bottom up approach, communication is a two-way platform. Both management team and operational staff should cultivate a good practice of communication. With effective communication, the team is able to bridge the gap, and thus working in a more professional and efficient manner. Upon delivering service standards and meeting the organization’s goals and objectives, this would then generate more revenue and profits for the hospitality business at the end of the day.
One of the best takeaways was the presentation showcase that my team and I had the privilege to present our project topic to a board of internal and external panelists. It was truly a memorable accomplishment for us all. I believe that the skills and knowledge I have learnt for the past 12 weeks of lessons would enable me to apply in my daily life as well as my career prospects. Nonetheless, the journey was really fruitful and enjoyable!
Thank you once again Brad for your patience, guidance and teaching 🙂